The state of IT - the employee verdict

Download the new research report from Capita for an end user perspective on digital transformation.

Explore the disconnect between what users expect and what IT departments deliver in 2019.

According to 2018 research from Capita, 95% of organisations have now started digital transformation projects that aim to improve the end user experience with IT. But do UK workers feel like their requirements have been met?

To find out, we commissioned Opinium to carry out a survey of 2,000 UK workers on how their real-world IT experience measures up to the impressions and expectations of senior leadership.


Download the new research report from Capita for an end-user perspective on digital transformation.


You’ll discover:

  • How IT problems are causing a £4 billion productivity “black hole” for the UK economy
  • How many IT problems are never reported by end users and are therefore invisible to CIOs
  • Why a majority of workers still feel unable to work away from the office whenever it suits them

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